FAQs

General Information
Orders typically ship within 2-3 business days (excluding weekends and holidays). Please understand that there may be delays during peak seasons and holidays.

Once your order ships, you will receive an email with tracking information. Please note that you may experience shipping delays due to current circumstances in the postal system. International orders may take longer due to any potential delays within customs the package may have to pass through.

Orders with multiple items or pre-order items may ship in separate packages.

Should the item you ordered not be available at the time of fulfillment, we will reach out via email to receive your approval to either swap out sizes/items or cancel your order.

For return requests or any additional questions, please visit our contact page.

Season Ticket Member Discount
North Carolina FC and NC Courage Season Ticket Members may apply their merchandise discount online and at in-stadium merchandise stand(s). The STM discount may only apply to regularly priced items and cannot be combined with any additional discount.

To use your STM discount, simply enter your 6-digit account number at checkout. The discount will be applied across your entire order and does not apply to any applicable taxes and shipping costs.

If you need assistance locating your STM 6-digit account number, please send an email to tickets@northcarolinafc.com

Shipping
USPS First Class Mail (up to 0.9lb): $5.25
USPS Priority Mail (up to 1lb): $8.75
USPS Priority Mail (1lb to 2lbs): $9.25
USPS Priority Mail (2lbs to 4lbs): $10.00
USPS Priority Mail (over 4lbs): $13.00

USPS International Shipping: $30.00

Orders that weigh more than 2lbs may be shipped via UPS. Further information will be included in your shipping confirmation email.

As of January 1, 2021, we are unable to ship to the UK as a result of new rules implemented due to Brexit.

If you would like to have your order shipped in a different method (ie. Via UPS or expedited), please reach out via our contact page.

Gift Cards
Gift cards are delivered electronically by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees or expiration dates. Gift cards may be used on our online store and at our in stadium merchandise stand(s).